What is "hybrid support" in AI help desks that enhances resolution rates?
Fusing the speed of AI with the flexibility of humans! Three steps to reliably lead to solutions.
By not relying solely on AI and smoothly collaborating with humans, we lead various inquiries to a 100% resolution. PKSHA is based on the premise of Human-in-the-Loop, combining "FAQ search," "document search," and "human support." Frequently asked questions are answered immediately by AI, while complex individual cases are seamlessly handed over to human chat, ensuring employees are not kept waiting. This three-step structure maximizes answer accuracy and coverage, simultaneously improving employee satisfaction and productivity. *Details of the "three steps" that achieve an astonishing resolution rate are explained in the materials.*
- Company：PKSHA Technology
- Price：Other
